Pinnacle Review

Scope of Odds

Pinnacle stands out with its distinct approach compared to traditional betting companies. The company aims to provide a top-quality product to both professional and recreational customers, focusing primarily on major markets in popular sports. While successful in this endeavor, Pinnacle's emphasis on main markets seems to result in less coverage for smaller betting sports and special bets within major sports. Niche betting sports often go overlooked in Pinnacle's offerings.

Live Betting

Pinnacle's live betting product is somewhat unimpressive in comparison to other aspects of its platform.

Quality of Markets

Pinnacle excels in offering high betting limits for popular sports and leagues, especially close to event start times. However, when it comes to minor betting sports, their initial limits are lacking. Pinnacle's unique feature of allowing re-bets, restoring the full betting limit shortly after placing a bet, sets them apart. This feature is triggered by an automated risk management system that assesses the need for odds and lines adjustments. This system is more active for winning customers, large bets, early bets, or markets with low turnover.

Pinnacle also boasts excellent theoretical payout percentages, enhancing the value for customers.

Payments

While larger withdrawals and first deposits requiring management approval may take time, other deposits and withdrawals are processed exceptionally quickly. Pinnacle enforces a minimum 5x deposit turnover requirement, which aligns with their low-margin business model. However, their claim that this requirement is an industry standard appears misleading, as other recommended betting companies do not typically implement such a standard. Some customers have noted Pinnacle's tendency to inaccurately inform them about not meeting this requirement, possibly indicating an attempt to increase turnover and hinder withdrawals.

Pinnacle permits one free withdrawal per month, with subsequent withdrawals incurring a 12 EUR fee, even after clearing the turnover requirement.

Customer Support

Pinnacle offers customer support in various languages and maintains a commendable response time. Support is currently available exclusively via email. However, there have been instances of subpar responses from Pinnacle's support team, and clarifying mistakes with them can be challenging. The last six months have seen numerous reports of Pinnacle canceling withdrawals under the pretext of uncleared turnover requirements, despite evidence to the contrary. Although most of these issues were eventually resolved, the frequency of such incidents raises concerns about potential policy exploitation.

Usability

Pinnacle provides two layout options: Classic view and Asian view. The Asian view caters more to experienced bettors. The registration process is straightforward. With its limited sports selection and absence of bonuses, the website's navigation is simple. However, the overall appearance seems outdated. The mobile version performs better than the web version, although it lacks a search button, occasionally causing difficulty in finding specific matches quickly. Pinnacle appears to be introducing a new and improved look for its platform.

Sustainability

Pinnacle distinguishes itself by not restricting or closing the accounts of winning customers or those engaged in arbitrage betting. This sustainability strategy relies on an automated risk management system that adjusts odds and lines after each bet placed in certain cases. Pinnacle actively employs winning customers for risk management, making more significant adjustments when these customers place bets. Although some claim that Pinnacle treats all customers the same, slight differences in betting limits and more substantial adjustments for winning customers prove otherwise. Regardless, Pinnacle's approach to sustainability is commendable and earns them high marks.